bd 111's Privacy Policy

1.1 Information Collected at Registration

When you open an account at bd 111, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Login username and encrypted password
• National ID or passport details provided for identity verification (KYC)

This information is needed to confirm your identity and ensure secure transactions. We do not provide accounts to anyone under 21, so date of birth verification is mandatory.

1.2 Transaction-Related Information

During deposits and withdrawals, we store the transaction date, amount, and summary details of the payment method. Records of every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer are kept securely. Full financial account numbers are not stored on our servers.

1.3 Technical Information Collected Automatically

Some information is collected automatically while you browse the site:

• IP address and device type
• Browser version and operating system
• Page visit times, session length, and click patterns
• Data collected through cookies and similar tracking technologies

This information is used to maintain site security, detect fraudulent activity, and improve the user experience.

2.1 Service Operation and Account Management

bd 111 uses your information primarily to run the platform — creating and verifying accounts, login security, processing bonuses, and completing transactions. Your mobile number and email are used to send OTPs, transaction confirmation messages, and notifications about important account changes.

2.2 Security and Fraud Prevention

We monitor IP logs, device information, and session data to protect your account from unauthorised access. If unusual transactions or login attempts are detected, security measures are taken and you are notified directly where necessary.

2.3 Responsible Gaming Support

bd 111 monitors gaming behaviour to understand whether any user is gaming at an excessive or harmful level. This information may be used to protect users under our Responsible Gaming policy.

2.4 Communication and Customer Support

If you seek support via live chat or email, records of those conversations are stored. This is used to resolve future complaints and improve service quality. Every member of the support team can speak in both Bengali and English and is available 24/7.

3.1 Sharing Information with Third Parties

bd 111 does not sell or transfer your personal information to third parties for any commercial purpose. However, information may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Technology service providers: Server hosting, security verification, and analytics providers receive limited information under contract.
• Legal requirements: We are obligated to provide information when required by a court order or a valid request from the relevant authority.

3.2 Game Studios and Content Providers

Software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios runs on our platform. They do not directly receive your personal identity information — only technical data from game sessions is processed on their servers.

4.1 Types and Purpose of Cookies

bd 111 uses several types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security — disabling these may prevent the site from working correctly.
• Performance cookies: Used to analyse which pages of the site are used most.
• Preference cookies: Store language selection and display settings.

You can control cookies from your browser settings. Keep in mind that disabling cookies entirely may cause difficulty using some important features.

4.2 Third-Party Analytics

We use analytics tools to evaluate site performance. These tools analyse overall usage data without revealing your identity. The information obtained is used only for site improvement.

5.2 Technical Security Measures

bd 111 applies the following measures to keep your information secure:

• Data encryption via SSL — all information sent to and from the site is encrypted
• Passwords stored using strong hashing algorithms, never in plain readable form
• Server-level firewall and intrusion detection systems
• Limited, role-based data access for staff
• Regular security audits and vulnerability assessments

We acknowledge that no method on the internet is 100% secure and continue to make every effort to protect your information.

6.1 Right to View and Correct Information

Every user registered at bd 111 can view the personal information stored in their account and request corrections where needed. If there is incorrect or outdated information, contact us via 24/7 live chat or by email at [email protected].

6.2 Right to Close Your Account

You may request to close your account at any time. Once the account is closed, the process of deleting your active data begins; however, some records must be retained for a set period for legal reasons. Read our Frequently Asked Questions (FAQ) for more details.

6.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, use the unsubscribe link at the bottom of any message or contact the support team. Transaction-related and security notifications cannot be turned off, as these are essential for the security of your account.

bd 111 strictly follows a 21+ age policy. We do not knowingly collect information from anyone under 21. Age is verified during registration and if any account is suspected to belong to a minor, it is immediately suspended and the collected information is deleted.

A note to parents — if your child has accidentally opened an account, please inform our support team immediately. We will completely delete that account and all its associated information.

bd 111 reserves the right to update this Privacy Policy when needed. For significant changes, a notification will be sent to the registered email or mobile number and the update date at the top of the page will be refreshed.

Continuing to use the site after changes means you have agreed to the updated policy. We therefore recommend checking this page regularly.